Privacy Policy

Tote Racks values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data, particularly in compliance with 10DLC messaging regulations.

Information We Collect:

We collect the following types of information when you use our services:

  • Business & Contact Information:
     Name, phone number, email, and address for order fulfillment and customer support.

  • Messaging Data:
    Message content, recipient numbers, timestamps (to comply with carrier regulations).

  • Payment & Billing Information:
    Necessary for transactions related to product orders and deliveries.

  • Website Analytics:
    IP addresses, cookies, and browsing behavior (to improve customer experience).
How We Use Your Information:

Your information is used to:

  • Facilitate and deliver SMS messages related to order confirmations, delivery scheduling, and customer support.
  • Process payments and maintain accurate transaction records.
  • Prevent fraud, spam, and unauthorized use of our services.
  • Improve our website, services, and customer interactions.
Sharing of Information

We do not sell your data. However, we may share it with:

  • Mobile carriers and regulatory authorities for 10DLC compliance.
  • Third-party payment processors for billing purposes.
  • Regulatory authorities if required by law.
  • Third-party vendors and service providers necessary to fulfill your orders.
Data Security

We implement industry-standard encryption and access controls to protect your data. However, we cannot guarantee complete security due to the inherent risks of online services.

Customer Responsibility for Compliance-Related Fees

Customers are responsible for ensuring that their use of Tote Racks’ SMS messaging services complies with all applicable messaging regulations and carrier policies. If a customer’s actions result in fines, penalties, or additional compliance-related fees imposed by carriers, regulatory agencies, or compliance organizations, the customer is solely responsible for covering these costs. Tote Racks reserves the right to bill customers directly for any such fees and may suspend services if outstanding fines remain unpaid.

 

Your Rights & Choices
  • You can review, update, or request deletion of your data by contacting us.
  • You may opt out of non-essential communications at any time by replying STOP.

Regulatory messages required by law cannot be opted out of.

Retention of Data

We retain business and messaging data for compliance and legal purposes for the period required by carriers and regulators. Your mobile information will never be sold or shared with third parties or affiliates for marketing or promotional purposes. All stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

End users can opt out of receiving further messages by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.

Changes to This Privacy Policy

We may update this policy periodically. Continued use of our services indicates acceptance of the revised policy.

For any questions, please contact us at [email protected] or call us at 352-723-5550.